Shipping Policy

At Tanlumora™, we believe the experience of bringing beautiful home essentials into your space begins from the moment you place your order. This Shipping Policy explains how we prepare, ship, and deliver your purchase with care.

Our Shipping Approach

Tanlumora™ is dedicated to creating thoughtfully selected textile essentials that add comfort, style, and warmth to everyday homes.

To provide a more efficient shopping experience, some orders may be fulfilled through trusted production and distribution partners. This approach helps us:

• Provide carefully selected home textile products

• Maintain accessible pricing for our customers

• Reduce unnecessary inventory and improve fulfillment efficiency

• Deliver quality products directly to your doorstep

We appreciate your understanding as we work to create a smoother and more thoughtful delivery experience.

1. Order Processing & Shipping Fees

Every Tanlumora™ order is prepared with attention and care.

Order Processing Time:
Please allow 2–4 business days for order verification, product preparation, packaging, and shipment processing.

Holiday & High-Volume Periods:
During busy seasons, promotions, and holidays, processing times may require additional time due to increased order volume.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Timeline

Delivery times may vary depending on your location, shipping method, and fulfillment availability.

Please note that delivery estimates are provided as general guidance and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier operations, customs processing, or other circumstances outside of our control.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may take 1–3 business days to update after shipment

• Initial tracking delays do not necessarily mean your package has stopped moving

• Your order remains in transit while carrier updates are being processed

4. International Shipping, Duties & Taxes

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Any applicable customs charges

• Import duties or local taxes required by their region

• Additional fees requested during customs clearance

Tanlumora™ is not responsible for delays caused by customs inspections or government processing procedures.

5. Address Changes & Order Cancellations

We begin preparing orders shortly after purchase to ensure timely processing.

If you need to update your shipping information or request a cancellation, please contact us at:

service@tanlumora.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, we may not be able to make changes or cancel the shipment.

6. Missing, Lost, or Damaged Packages

Your satisfaction matters to us, and we are committed to helping resolve delivery concerns.

Damaged Items:
If your package arrives damaged, please contact our support team within 72 hours of delivery and provide photos of the item and packaging. We will review your request and assist with an appropriate solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to help resolve the issue and provide further assistance.

Our Delivery Commitment

At Tanlumora™, every order represents a step toward creating a more comfortable and beautiful home.

Thank you for your patience and trust while we carefully prepare your textile essentials. We appreciate the opportunity to bring warmth, color, and comfort into your everyday spaces.