Return & Refund Policy

At Tanlumora™, your satisfaction is important to us. We want you to feel confident when choosing our textile and home essentials. This Return & Refund Policy explains our guidelines for returns, replacements, and refunds.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, your item must meet the following requirements:

The product must be in its original condition
Unused and free from damage or signs of use
Returned with original packaging when available
Include proof of purchase or order information

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To begin the return process, please contact our customer support team:

Email:
service@tanlumora.com

Please include:

Your order number
The reason for your return request
Photos or additional details if there is an issue with the product

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team will review the situation and work with you to find a suitable solution.

For damaged items, please provide:

Photos of the product
Photos of the packaging
Order details

This helps us process your request more efficiently.

4. Items Not Eligible for Return

Certain products cannot be returned, including:

Customized or personalized items
Products that have been used, washed, or altered
Items without original packaging when required
Clearance or final sale products
Gift cards

Original shipping fees are generally non-refundable unless the return is due to an error caused by Tanlumora™.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you would like to exchange an item, the quickest option is:

Request a return for the original product
Once the return is approved, place a new order for the desired item

This allows you to receive your replacement product as quickly as possible.

6. International Return Guidelines

For customers outside the United States, return requests must follow the same eligibility requirements.

Please note:

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
Additional shipping or customs fees are not refundable

Please contact our support team before returning any international order.

7. Refund Process

After we receive your returned item, our team will inspect the product and confirm the refund status.

If your return is approved:

Refunds will be issued to the original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

service@tanlumora.com