FAQ

Frequently Asked Questions (FAQ)

1. What is Tanlumora™?

Tanlumora™ is a home textile brand focused on bringing warmth, color, and comfort into everyday living spaces. We create and curate fabric essentials designed to add style, practicality, and personality to modern homes.

Our products are made to complement daily routines, from relaxing moments at home to refreshing your favorite spaces.

2. What types of products does Tanlumora™ offer?

Tanlumora™ offers a variety of everyday textile and home décor products, including:

  • Decorative fabric accessories

  • Cozy blankets and throws

  • Cushion covers and soft furnishings

  • Kitchen and dining textiles

  • Fabric storage solutions

  • Other practical home textile essentials

Our collections are designed to combine comfort, functionality, and modern style.

3. Where does Tanlumora™ ship?

We currently offer shipping to customers in the United States and selected international locations.

Available shipping destinations may vary depending on product availability and fulfillment options.

For more details, please visit our Shipping Policy.

4. How long does shipping take?

Orders typically require 2–4 business days for processing before shipment.

Estimated delivery times:

  • United States: 10–15 business days

  • Canada / UK / Australia: 11–16 business days

  • Other international locations: 15–20 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or customs processing.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 1–3 business days for tracking details to become active after shipment.

If you do not see updates immediately, your package may still be moving through the carrier network.

6. What payment methods do you accept?

Tanlumora™ accepts secure payment methods including:

  • Credit cards

  • Debit cards

  • PayPal

All payments are processed through secure payment systems to help protect your personal and financial information.

7. Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure timely delivery.

If you need to update your order details or request a cancellation, please contact us within 12 hours of placing your order.

Once your order enters the fulfillment process, changes or cancellations may no longer be possible.

8. What is your return policy?

We offer a 30-day return period after delivery.

To qualify for a return:

  • The item must be unused and in original condition

  • The product should include original packaging when available

  • Proof of purchase is required

Please contact our support team before sending any return package.

9. What should I do if my order arrives damaged?

If your item arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our team will review your request and assist with the next steps.

10. Are Tanlumora™ products suitable for different home styles?

Yes. Tanlumora™ products are designed to blend naturally with a variety of interior styles, including:

  • Modern

  • Contemporary

  • Bohemian

  • Farmhouse

  • Minimalist

  • Casual home décor

Our goal is to create textiles that add warmth and personality to different living spaces.

11. How should I care for my Tanlumora™ textile products?

Care instructions may vary depending on the specific product.

We recommend checking the product label or product page instructions before cleaning.

Following proper care instructions helps maintain the appearance and texture of your textile items.

12. Do colors look exactly the same as shown online?

Product colors may vary slightly depending on your monitor, screen settings, and lighting conditions.

We make every effort to display our products as accurately as possible, but small differences may occur.

13. Do you offer customer support?

Yes. Our customer support team is happy to assist with product questions, order concerns, and general inquiries.

You can contact us at:

Email: service@tanlumora.com
Phone: +1 (626) 230-5630

We will respond as quickly as possible during business hours.

14. Where is Tanlumora™ located?

Tanlumora™ is operated by:

Textile Durango
8740 Garvey Ave
Rosemead, CA 91770
United States

15. How can I stay updated about Tanlumora™?

You can stay connected with Tanlumora™ by checking our website for new collections, seasonal designs, and home inspiration updates.

We are always working to bring more comfortable, stylish, and practical textile essentials into everyday homes.